I was speaking at a Patient Experience Conference two weeks ago. After some background and framing, I did an exercise where I asked the audience to turn to their neighbors and discuss what went into a patient being able to take a prescription medication. Depending on your background, you might call ...

The March for Our Lives brought people together across the globe. People of all ages, colors, and parties took to the streets to demand safety for our children. I look at the dramatic pictures of people marching, holding signs above their heads, while my Twitter feed of patients and people with ...

I am a patient and patient advocate. For the last two weeks I have been on the road in three different cities at three different conferences. I traveled between the east coast and west coast by planes, trains and automobiles. I transferred between 5 different lodging accommodations, walked for ...

If I could forgive someone’s medical debt for each time a buzzword like patient engagement, patient experience or patient-centricity was thrown around, it would be like we had free healthcare (ahhh, the dream).

The season of love is upon us. Valentine’s Day is almost here. Some people buy chocolates, other plan romantic dinners…and others create AI generated candy hearts (obvi). Robot Valentines A few days ago, Janelle Shane shared the quite humorous results of her experiment that trained a neural network ...

Last week we attended the FDA’s Digital Health Innovation Workshop, which brought together multiple stakeholders to help co-design the FDA’s approach to pre-certifying digital health companies, which will have a different path towards regulatory approval than drugs and devices. We applaud the FDA’s ...